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Customer Service

Glossary of Terms
A list of common terms used in the industry.


A - D
Abandonment The decision of a carrier to give up or to discontinue service over a route. Railroads must seek ICC permission to abandon routes.
Actual Gross Weight The sum of the container weight plus the payload contained in it.
Actual Payload Maximum allowable weight of payload (actual gross weight minus tare weight).
Air Cargo Freight that is moved by air transportation.
Ambient Temperature The temperature of a substance's surrounding body. The ambient temperature of a container would be the atmospheric temperature to which it is exposed externally.
American Trucking Associations, Inc. A motor carrier industry association that is made up of thirteen subconferences representing various sectors of the motor carrier industry.
American Waterway Operators A domestic water carrier industry association representing barge operators on the inland waterways.
Amtrak The National Railroad Passenger Corporation, a federally created corporation that operates most of the nation's intercity passenger rail services.
Anti-Nose Dive Leg A support installed at the front end of a container chassis used to support that end during loading operations when the initial weight of the cargo is concentrated at the front and beyond the fulcrum point of balance.
Army Corps of Engineers A federal agency responsible for the construction and maintenance of waterways.
Artificial Intelligence Understanding and computerizing the human thought process.
Association of American Railroads A railroad industry association that represents the larger U.S. railroads.
Athwartships A direction across the beam of a vessel.
Auditing Determining the correct transportation charges due to the carrier; auditing involves checking the accuracy of the freight bill for errors, correct rate, and weight.
Back-Haul The return movement of a vehicle from original destination to original origin.
Back Order The process used when a customer orders an item that is not in inventory; the order is filled when the item becomes available.
Barge The cargo-carrying vehicle used primarily by inland water carriers. The basic barges have open tops, but there are covered barges for both dry and liquid cargos.
Basing Point Pricing A pricing system that includes a transportation cost from a particular city or town in a zone or region even though the shipment does not originate at the basing point.
Benefit-cost Ratio An analytical tool used in public planning; a ratio of total measurable benefits divided by the initial capital cost.
Bill of Lading A transportation document that is the contract of carriage between the shipper and carrier; it provides a receipt for the goods tendered to the carrier and, in some cases, shows certificate of title.
Billing A carrier terminal activity involving the determination of the proper rate and total charges for a shipment and the issuance of a freight bill.
Blanket Rate A rate that does not increase according to the distance the commodity is shipped.
Bogie A set of wheels built specifically to be used as rear wheels under the container.
Bolster A device so fitted on a chassis or railcar so as to hold and secure the container.
Bonded Warehousing Goods are placed in storage without payment of taxes or tariffs. The warehouse manager bonds himself or herself to the tax or tariff collecting agency to ensure payment of the taxes before the goods are released.
Bottom Side Rails Structural members located on the longitudinal sides of the base of the container.
Box Common terminology describing an ocean-freight container.
Boxcar An enclosed railcar typically 40 to 50 feet long; used for packaged freight and some bulk commodities.
Bracing Securing a shipment inside a carrier's vehicle to prevent damage.
Breakbulk The separation of a consolidated, bulk load into individual, smaller increments for delivery to ultimate consignee. The freight may be moved intact inside the trailer or it may be interchanged and rehandled to the connecting carriers.
Broker An intermediary between the shipper and the carrier. The broker arranges transportation for shippers and represents carriers.
Broken Stowage The waste and loss of space caused by irregularity in the size and shape of packages. Any void or empty space in a container not occupied by cargo.
Bulk-Freight Container Applies to any container which by virtue of its own particular design will permit bulk commodities to be handled by means of roll loading hatches and door or front-wall discharge hatch.
Bulkhead (Front & Rear) Wood or other material to secure cargo from movement within a container.
Bull Rings Cargo for securing devices mounted in the floor of containers which provide for the lashing and securing of cargo.
Business Logistics The physical movement of goods from supply points to final sale to customers, and the associated transfer and holding of such goods at various intermediate storage points, accomplished in such a manner as to contribute to the explicit goals of the organization.
Cabotage A federal law that requires coastal and intercoastal traffic to be carried in U.S. built and registered ships.
Capacity/Weight Total internal container volume (LxWxD) or weight limitation.
Carrier Liabliliy A common carrier is liable for all loss, damage, and delay with the exception of act of God, act of a public enemy, act of a public authority, act of the shipper, and the inherent nature of the goods.
Cells Construction system employed in container vessels which permits containers to be stowed in a vertical line with each container supporting the one above it.
Cellular Vessel A vessel specifically designed and arranged for the carriage of containers. The holds or cells are so arranged that the containers are lowered and stowed in a vertical line and restrained at all four corners by vertical posts.
Center of Gravity The fixed physical center of the combined weight of the container and its cargo.
Certificate of Origin An international business document that certifies the country of origin of the shipment.
Chassis A trailer constructed to accommodate containers which are moved over-the-road.
Chock A piece of wood or other material placed at the side of cargo to prevent it from rolling about or moving sideways.
Claim A charge made against a carrier for loss, damage, or overcharge.
Classification An alphabetical listing of commodities, the class or rating into which the commodity is placed and the minimum weight necessary for the rate discount; used in the class rate structure.
Classification Yard A railroad terminal area where railcars are grouped together to form train units.
Class Rate A rate constructed from a classification and a uniform distance system. A class rate is available for any product between any two points.
Cleat A piece of wood or metal secured in the floor of a container to provide additional support or strength to a cargo restraining device.
Coastal Carriers Water carriers that provide service along coasts serving ports on the Atlantic or Pacific Oceans or on the Gulf of Mexico.
COFC Container-on-flatcar. This is accomplished with containers resting on railway flatcars.
Collapsible Container So fitted that the main parts are hinged or removable for the purpose of reducing its effective volume for transporting in an empty condition.
Commercial Zone The area surrounding a city or town to which rates quoted for the city or town also apply; the area is defined by the ICC.
Commodities Clause A clause that prohibits railroads from hauling commodities which they produced, mined, owned, or had an interest in.
Commodity Rate A rate for a specific commodity and its origin-destination.
Common Carrier A for-hire carrier that holds itself out to serve the general public at reasonable rates and without discrimination. The carrier must secure a certificate of public convenience and necessity to operate.
Common Carrier Duties Common carriers are required to serve, deliver, charge reasonable rates, and not discriminate.
Common Cost A cost that cannot be directly assignable to particular segments of the business but that is incurred for the business as a whole.
Commuter An exempt for-hire air carrier that publishes a time schedule on specific routes; a special type of air taxi.
Comparative Advantage A principle based on the assumption that an area will specialize in the production of goods for which it has the greatest advantage or least comparative disadvantage.
Concealed Damage Any damage that is not evident when inspecting an unopened container, package, etc.
Conference An association of ship owners operating in the same specific trade route who, by agreement, operate under collective conditions of carriage and tariff rates.
Consignee The receiver of a freight shipment, usually the buyer.
Consignor The sender of a freight shipment, usually the seller.
Consolidation The combination of more than one shipment loaded in a container destined to more than one consignee.
Container A big box (10 feet long) into which freight is loaded.
Container Booking Arrangements consummated with a steamship line to transport containerized cargo.
Container Freight Station/CFS Associated with consolidation depots where parcels of cargo are grouped and loaded into containers.
Container Load A sufficient load in size to fill a container either by cubic measurement or by weight.
Container Part Load A loading which does not utilize the full volumetric capacity of a container nor the maximum payload by weight and will permit additional part loads.
Container Freight Pool An agreement between transport carriers and/or container leasing companies which will permit the exchange of containers.
Container Terminal An area designated to be used for the stowage of cargos in containers which may be accessible by truck, railroad and marine transportation.
Containerizable Cargo Cargo that will physically fit into a container and result in an economical shipment consistent with delivery requirements.
Containerization Stowage of general or special cargos in a container for transport in the various modes.
Continuous Flow, Fixed Path Equipment Material handling devices that include conveyers and drag lines.
Contract Carrier A for-hire carrier that does not serve the general public, but that serves shippers with whom the carrier has a continuing contract. The contract carrier must secure a permit to operate.
Conveyer A material handling device that moves freight from one area to another in a warehouse. Roller conveyers make use of gravity, whereas belt conveyors use motors.
Corner Castings Fittings situated on top and bottom of container corner posts designed for handling and securing a container.
Corner Posts/Door Posts Vertical frame components fitted at the corners of the container, integral with the corner fittings and connecting the roof and floor structures.
Cost Trade-Off The interrelationship among system variables indicates that a change in one variable has cost impact upon other variables. A cost reduction in one variable may be at the expense of increased cost for other variables, and vice versa.
Council of Logistics Management (CLM) A professional organization in the field of logistics.
Courier Service A fast door-to-door service high-valued goods and documents; firms usually limit service to shipments of 50 pounds or less.
Crane A material handling device used for lifting heavy items. There are two types: bridge and stacker.
Cross Member Transverse members fitted to the bottom side rails of a container serving as a support for the floor.
Cryogenic The use of a freezing mixture to provide refrigeration.
Cubic Capacity Carrying capacity of a container according to measurement in cubic feet.
Cube Out When a container has reached its volumetric capacity before reaching the permitted weight limit.
Customer Service Activities between the buyer and the seller that enhance or facilitate the sale or use of the seller's products or services.
Dangerous Goods The term used by IMCO for hazardous materials.
Data Plate A metal identification plate affixed to a container which displays the gross and tare weights and external dimensions.
Dead-Head One leg of a move with either a bobtail tractor alone, or a tractor pulling an empty container.
Deadweight Cargo Cargo of such a nature that a long-ton is stowed in less than a 70 cubic feet.
Delivery Transfer of custody and care of goods in transit from carrier to consignee or his/her legal representative.
Delivery Instructions Also known as "Shipping/Delivery Order." Its use is limited to a few major U.S. ports. It is issued by an exporter with instructions to his trucker to pick up the goods at an intransit (temporary) terminal position and deliver them to a pier. The same instructions may be issued to a railroad for completion of delivery by land.
Demurrage A charge by the carrier for the detention of equipment and cargo beyond the free period which is allowed for loading, unloading, or other purposes.
Density A physical characteristic of a commodity measuring its mass per unit volume; or pounds per foot cubed; an important factor in rate-making since density affects the utilization of a carrier's vehicle.
Density Rate A rate based upon the density and shipment weight.
Depot (Container) Container Freight Station or a designated area where empty containers can be picked up or dropped off.
Deregulation Revisions or complete elimination of economic regulations controlling transportation. The Motor Carrier's Act of 1980 and the Staggers Act of 1980 revised the economic controls over motor carriers and railroads, while the Airline Deregulation Act of 1978 will eventually eliminate economic controls over air carriers.
Derived Demand The demand for transportation of a product is derived from the demand for the product at some location.
Detention Compensation due a container owner when his equipment is detained beyond an agreed period of time.
Devanning The discharging of cargo from a container.
Differential A discount offered by a carrier that faces a service time disadvantage over a route.
Dispatching The carrier activities involved with controlling equipment; involves arranging for fuel, drivers, crews, equipment, and terminal space.
Distribution Warehouse A warehouse that stores finished goods and from which customer orders are assembled.
Diversion A carrier service that permits changing the consignee and /or destination while the shipment is en route and paying the through rate from origin to final destination.
Dock Receipt A steamship company form, evidencing receipt of the goods at a pier. Copies of this form are made available to shippers as a means of expediting handling at piers. The dock receipt controls the ownership of the goods until the ocean bill of lading is issued.
Document Holder A receptacle fitted on the container door or front wall, sealed and containing the Customs certificate of container approval.
Dolly A support under the front of a container consisting of a set of wheels, used when the automotive unit is disconnected.
Door-to-Door Through transportation of a container and its contents from consignor to consignee.
Double Bottoms A motor carrier operation involving two trailers being pulled by one tractor.
Double-Deck Load A second tier of cargo placed on top of the first tier.
Down Time The period during which equipment is not operating or productive.
Drayage A motor carrier that operates locally, providing pickup and delivery service.
Drayage Charge The fee charged for local cartage by a trucker.
Dry-Bulk Container A container constructed to carry grain, powder, and other free-flowing solids in bulk.
Dry Freight Dry cargos not requiring controlled temperature protection.
Dual Operation A motor carrier that has both common and contract carrier operating authority.
Dual Rate System An international water carrier pricing system where a shipper signing an exclusive use agreement with the conference pays a lower rate (10 to 15 percent) than nonsigning shippers for an identical shipment.
Dunnage Material used in stowing cargo within a container to prevent movement.
Dunnage Bag See "Inflatable Dunnage"
 
 
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